![]() However, the problem has nothing to do with warranties. Once on TDLR’s radar, Horn became entangled in a situation that leaves his business essentially benched. Before long, the Texas Department of Licensing and Registration got involved. ![]() The homeowner complained to the Better Business Bureau and the state’s real estate commission. Then, as so often happens, the pool technician ended up being blamed. His efforts to diffuse the situation didn’t help. Horn found himself caught in the middle of an argument between the warranty company, which insisted he collect a fee, and the customer, who refused to pay. Apparently, there had been a miscommunication with the homeowner about the nature of the work. The company said the repair wasn’t covered. “It all started when I called the warranty company to get the work order approved,” said the Mabank, Texas-based independent pool service contractor. When Jason Horn showed up for an ordinary service call, he never expected it would get him in trouble with the state - and potentially put him out of business.
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